SWUS Quarterly Newsletter | Fall 2020

First, I hope you, your family, and your staff are safe and doing well both physically and mentally. We all have come to realize that managing our personal and business lives through COVID-19 is a multi-faceted challenge, and we accept that changes can and will occur daily. Indeed, this experience is proving to be a marathon rather than a sprint. Patience, understanding, and perseverance are personal attributes that seem to apply best to the challenges we all face as we look for a silver lining in the pandemic. The circumstances of 2020 have become a positive catalyst for creative change and innovation in the insurance industry. All insurance companies and agencies are proactively working for the future to the best of their abilities to serve the changing needs of individuals, families, and businesses everywhere. These changes are suitable for insurance consumers, insurance professionals, and insurance claimants when a loss occurs. Let’s embrace this opportunity for growth and continue to find new ways to meet our employees’ and our customers’ needs…